Privacy Policy

Who we are

Prime Real Estate Consultants
70 Sunrise Highway, Suite 500
Valley Stream, NY 11581

Phone: 516-499-1731
Email: customerservice@primerealestateconsultants.com

What we collect

When you fill out a form or call us, you may give us:

Your name, address, phone number, and email address
The address of the property you are asking about
The name of your lender or loan servicer
Your loan number
Court case information, such as an index number or a sale date
A description of your situation

When you order a service, you may give us:

Copies of documents from your foreclosure file
Income and hardship information for a loan modification package
Payment information

When you buy from our store, you may give us:

A shipping address
Payment information

When you visit the website, we automatically collect:

Your IP address
Your browser type and device type
Which pages you visited and how long you stayed
The website that sent you to us

We do not run analytics or trackers on this site.

This website loads no analytics software, no advertising trackers, and no social media buttons. The information above is what any web server records when a page is requested. We do not follow you from page to page, we do not build a profile of you, and we do not use this website to advertise to you anywhere else.

What we do not collect

We do not ask for your Social Security number through this website. We do not ask for your bank account password. We do not ask for your online banking login. Nobody from this company will ever ask you for those through a web form or an email. If someone does, it is not us.

How we handle payment information

We do not store your full credit or debit card number. Payments are processed by an outside payment company that handles the card data directly. We only see a confirmation and the last four digits.

Why we collect it

We use your information to:

Answer your question or return your call
Provide the service you asked for
Prepare your document review report
Help you assemble a loan modification package
Send you your order
Keep records the law requires us to keep
Improve the website

We do not use your information to make decisions about you automatically.

We do not sell your information

We do not sell your personal information. We do not rent it. We do not trade it. We do not share it with data brokers or lead buyers.

Who we share it with

We share your information only in these situations:

Companies that work for us. Examples: our website host, our email provider, our website and form-processing provider (Cloudflare) and our email delivery provider (Resend), which carry what you enter in our intake form, and any files you upload, to our office inbox, our payment processor, our shipping company. They may only use your information to do that job for us.
An attorney, but only if you ask us to. If you ask us to send your information to an attorney for a referral, we will. We will not do it without your permission.
Your lender or servicer, but only if you ask us to. We will not contact your lender without your written permission.
When the law requires it. A court order, a subpoena, or a government investigation.
To protect people. If we believe someone is in danger, or to investigate fraud.

Important: because we are not a law firm, what you tell us is not protected by attorney-client privilege. If a court orders us to produce it, we may have to.

How we protect it

We use encryption on our website. We limit who inside the company can see your file. We train our staff. We lock physical files.

No system is perfect. We cannot promise that no one will ever break in. If a breach affects your information, we will notify you as required by law, including New York's SHIELD Act.

How long we keep it

We keep customer files for as long as we need them to provide the service, and then for as long as the law requires us to keep business records. When we no longer need your information, we destroy it securely.

If you want us to delete your information sooner, email customerservice@primerealestateconsultants.com and we will tell you what we can delete and what we are required to keep.

Your choices

You may:

Ask for a copy of the information we have about you
Ask us to correct anything that is wrong
Ask us to delete your information
Ask us to stop emailing you
Withdraw permission you gave us earlier

To do any of these, email customerservice@primerealestateconsultants.com or call 516-499-1731. We will answer within 45 days. We may need to verify who you are first.

If you live in California

California law may give you extra rights, including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of sale or sharing. We do not sell or share your personal information as those terms are defined by California law. We will not treat you differently for using your rights. To make a request, email customerservice@primerealestateconsultants.com or call 516-499-1731.

If you live in New York

We follow New York's SHIELD Act requirements for keeping personal information secure. If there is a breach involving your private information, we will notify you.

Children

This website is not for children. We do not knowingly collect information from anyone under 16. If you believe a child gave us information, email us and we will delete it.

Other websites

Our site links to other websites, such as HUD, court websites, and attorney websites. We do not control those sites and this policy does not cover them. Read their policies.

Email and text messages

If you give us your email address or phone number, we may send you information about your order and about our services. You can stop marketing messages at any time. Click “unsubscribe” in an email, reply STOP to a text, or call us at 516-499-1731. We will still send you messages about a service you ordered.

Changes to this policy

If we change this policy, we will post the new version here and change the “Last updated” date at the top. If the change is significant, we will tell you.

Questions

Ask us anything about this policy. If it is easier to ask on the phone than to read it here, call and a person will walk you through it.